Customer Service

One Eared Customer Service

BY NEWCHAPTERLEARNING The one eared approach to customer service.   It’s often quoted that we have two ears and one mouth so that we can listen twice as much as we speak. Why is it then that some customer service providers aren’t making use of…


Leave your customers smiling

Leave Your Customer Smiling BY NEWCHAPTERLEARNING Leave your customer smiling   In the same way that it’s important to create a great first impression, it’s just as important to leave your customer with a lasting, positive impression. So in the same way you smiled when you…


How do your customers see you?

Mystery Shopping –  with a 21st century twist For years Mystery shopping has been a tool used by companies to take a snapshot of the service their staff were delivering to their customers. Often targeted around specific sales campaigns, products or services, it has helped…


The rise of the invisible customer

The rise of the Invisible Customer BY  NEW CHAPTER LEARNING             Do you treat your customers’ as though they’re invisible?   How often have you gone into a retailers and the sales assistants have ignored you, or acknowledged you briefly when…


999 – Emergency Customer Service

BY  NEW CHAPTER LEARNING Have you ever thought about Customer Service and the Emergency Services in the same sentence? Well now’s the time. Emergency Services – in the UK Top Ten for great customer service   When it comes to being ranked for Great…


4A’s of Customer Service – Accuracy

A is for Accuracy In this series of blogs we are looking at the four key behaviours that make great customer experiences and this one is about Accuracy. You can read about the other three, Appearance, Attention and Attitude by visiting our website Accuracy…