Free Activity – Brushing up on your questioning skills
Every time we speak to a customer, it’s an opportunity for us to delight them and demonstrate a great service.
How we use questions to find information from customers can impact on their perception of the service they’ve been given. Wherever possible, in situations where we need a significant amount of information we need to use questions as part of a seamless conversation.
“Successful people ask better questions, and as a result, they get better answers”
Tony Robbins – Author
When you’re talking to customers to find out more about what they need you need to demonstrate that you’re doing your very best to help them and are really interested in both them and what they want
How can you do this? By asking the right questions to find out exactly what you need to know.
The key to giving your customer the best possible service and helping them to get what they need, is to make sure you know all of the facts before offering up a solution. Where customers haven’t provided the information you need voluntarily, the only way you’ll find this information out is by asking them.
This activity is going to look at the different types of questions you can use to find out information from customers and how by using a mix of them, will help you gather all of the relevant information you’ll need to help them.
New Chapter Learning are a UK Training Consultancy, specialising in Customer Service and creating learning that sticks