Free Activity – The importance of your ‘Tone of Voice’ in Customer Service
“To my customer I may not have the answer, but I’ll find it. I may not have the time but I’ll make it” – Unknown
When customers call us with a query or complaint they may be feeling anxious about whether you can help them or not. The way you talk to them, the words you use and the way you say those words will all impact on the customers’ perception of the service you’ve delivered.
This activity is going to look at what you need to consider when you’re speaking to customers over the phone.
New Chapter Learning are a UK Training Consultancy, specialising in Customer Service and creating learning that sticks