Free Team Activity – Creating positive outcomes to customer complaints
Like any business, we have to deal with angry or unhappy customers as part of our roles and it’s never easy. If we know what to say and more importantly how to say it, we may be able to save the situation. In fact, we can even end up with a better relationship with our customer than we had before.
In this activity you’ll explore how to deal with angry or difficult customers. We’ll highlight specific tips and techniques that you can use to take the heat out of the situation and allow you to start to resolve the situation so that you can leave the customer in a much better situation than when your conversation started.
New Chapter Learning are a UK Training Consultancy, specialising in Customer Service and creating learning that sticks